The latest telecom industry supply & demand market intelligence on services and equipment, featuring input from an exclusive enterprise research panel.
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks"-Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX Applications... [view report]
The Annual Services Market Review Presents A High Level "Year In Review" And Summarizes The Trends And Issues And Key Research Findings In Each Of The Services Markets In 2006 Each Services section presents a summary of the market conditions... [view report]
As The Voice Industry Migrates To IP, Maintenance Services Are Becoming An On-Site, Break-Fix Service While Remote Monitoring and Problem Resolution Is Migrating To A Managed Service Maintenance cost has become a focal point in new voice system and... [view report]
During 2006, The InfoTrack for Enterprise Services – Professional Services Program Tackled Several Actionable Issues The most market-affecting issues presented in the Annual Report: Professional Service Provider Selection criteria Likelihood of product... [view report]
As The Voice Industry Migrates To IP, Maintenance Services Are Becoming An On-Site, Break-Fix Service While Remote Monitoring and Problem Resolution Is Migrating To A Managed Service Maintenance cost has become a focal point in new voice system and... [view report]
Issue: Hardware And Software Warranty Entitlements And The Impact On Sales – International Markets With The Exception Of Europe And EMEA, International Voice System Decision Makers Do Not Believe That A Day 2 Maintenance Requirement Disadvantages The... [view report]
Business Decision Makers Have An Interest In Managed Services And Hosted Voice Solutions With "Care-Abouts" That Vary Slightly, Segment/Region To Segment/Region Summary of Findings The Managed and Hosted Services Markets are "alive and very... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX Applications... [view report]
Maintenance Service Providers Are Facing Significant Challenges And Opportunities As TDM PBX and KTS/Hybrid maintenance contracts move closer to the end of life and end of manufacturer support, maintenance rates should rise to force migration and maintain... [view report]
Large Business, 501 To 1,000+, Employees, Represented 49.1% Of Respondents, And 43% Of All Respondents Are Decision Makers U.S. Survey Respondent Segmentation – By Size U.S. Respondents’... [view report]
The June, 2006 Edition of The Maintenance Services Report Is Intended To Report U.S. Buyers’ Buying Preferences, Service Provider Expectations, Satisfaction Levels And The Influence That Maintenance Services Has On Voice Systems, Applications And... [view report]
Voice System And Applications Maintenance Is An Important And Competitive Annuity Revenue Opportunity Which Requires An In-Depth View Of Current Practices Measured Against Customer Wants And Needs This report documents in-depth findings around three primary... [view report]
Voice System And Applications Maintenance Is An Important And Competitive Annuity Revenue Opportunity Which Requires An In-Depth View Of Current Practices Measured Against Customer Wants And Needs The following pages document in-depth findings around three... [view report]
Study Issue: Hardware And Software Warranty Length And Impact on Sales Situation Analysis Traditional voice communications system manufacturers continue to provide multiple buyer entitlements with hardware and software warranties although the factory... [view report]
Study Issue: Hardware And Software Warranty Length And Impact on Sales Situation Analysis Traditional voice communications system manufacturers continue to provide multiple buyer entitlements with hardware and software warranties although the factory... [view report]
Study Issue: Hardware And Software Warranty Length And Impact on Sales Situation Analysis Traditional voice communications system manufacturers continue to provide multiple buyer entitlements with hardware and software warranties although the factory... [view report]
Study Issue: Hardware And Software Warranty Length And Impact on Sales Situation Analysis Traditional voice communications system manufacturers continue to provide multiple buyer entitlements with hardware and software warranties although the factory... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX Applications... [view report]
The June, 2006 Edition of The Maintenance Services Report Is Intended To Report U.S. Buyers’ Buying Preferences, Service Provider Expectations, Satisfaction Levels And The Influence That Maintenance Services Has On Voice Systems, Applications And... [view report]
Buyers Of Voice System Maintenance Services Have High Expectations Of Their Service Providers, Are Not Highly Satisfied And Many Have Changed Vendors – The Impact Is Felt By Vendors On Both Maintenance And New Product Sales The following pages document... [view report]
Market Findings Preface Buyers Of Voice System Maintenance Services Have High Expectations Of Their Service Providers, Are Not Highly Satisfied And Many Have Changed Vendors – The Impact Is Felt By Vendors On Both Maintenance And New Product Sales The... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX Applications... [view report]
The Service Market Annual Market Review Presents A High Level "Year In Review" And Summarizes The Condition Of Each Of The Services Markets Each Services section presents a summary of the market conditions, a... [view report]
Service Portfolios Continue To Be Impacted By Multiple Dynamics Leading To Intertwined Value, New-Bundled Offers and Multiple Partnerships Professional Services Voice Maintenance Services Managed Services U.S. - $32.6B to $56.1B in ’11 U.S. - $3.4B to... [view report]
Professional Services Market Trends and Issues IP and Convergence Produces Improved Business Processes And Productivity Yet Distinctive Increases In Complexity Virtually Requiring The Use Of Professional Services Professional Services are emerging as a key to... [view report]
Maintenance Services Market Trends and Issues As The Voice Industry Migrates To IP, Maintenance Services Are Becoming An On-Site, Break-Fix Service While Remote Monitoring and Problem Resolution Is Migrating To Downward price pressure from customer demands... [view report]
Managed Services Market Trends and Issues Managed Services Adoption Is A Global Trend, Primarily Due To Cost Savings And Improved Business Operations Worldwide Managed Services buyers share basic adoption motivations, rarely led by a drive to decrease... [view report]
U.S. Market Findings Preface Voice System And Applications Maintenance Is An Important And Competitive Annuity Revenue Opportunity Which Requires An In-Depth View Of Current Practices Measured Against Customer Wants And Needs The following pages document... [view report]
2002 KTS/Hybrid Maintenance Channel Type Total Installed KTS Sta U.S. Share Expanets National Interconnect 9,317,837 17.9% NextiraOne National Interconnect 4,164,396 8.0% Inter-Tel Direct 2,706,858 5.2% SBC RBOC 1,301,374 2.5% Verizon RBOC 1,197,264 2.3%... [view report]
Market Trends and Issues Overview IP Telephony and Convergence are beginning to spawn broad changes in the maintenance market. Buyers are changing and vendors are re-positioning their offers and sales resources in order to maximize on the opportunity. The... [view report]
The InfoTrack for Enterprise Services Program InfoTrack for Enterprise Services program provides coverage of the Enterprise Maintenance, Managed and Professional Services markets. Focused on the voice and IP Telephony/converged services market space, there... [view report]
Services Market Dynamics Summary Although Maintenance, Professional and Managed Services are most often referred to as separate and distinct categories of services, they are all very much interconnected. The inter-relationships between the services are often... [view report]
Maintenance Services Market Summary The Voice/IP Telephony and convergence maintenance services market continues to experience dramatic change. IP Telephony and convergence have introduced discontinuity into the marketplace. This discontinuity includes a... [view report]
Managed Services Market Summary Data communications and IT architectures have evolved into a complex business support structure that supports improved business processes, productivity and competitiveness. As this evolution took place, businesses turned to... [view report]
Professional Services Market Dynamics Summary The adoption of IP Telephony and convergence has begun to promote change in the Professional Services market place. Professional Services were typically once the domain of VARs, Systems Integrators and... [view report]
The InfoTrack for Enterprise Services Program InfoTech’s tracking and reporting service program is called InfoTrack for Enterprise Services. Focused on the voice and IP Telephony/converged services market space, there are 3 Tracks in the InfoTrack for... [view report]
Market Dynamics Summary The voice/IP Telephony and convergence maintenance services market is in change. IP Telephony and convergence have introduced discontinuity into the marketplace. This discontinuity includes a broadening of traditional competitor... [view report]
End User Perspectives is an on-going feature of all of the Tracks in the InfoTrack for Enterprise Services Program. It is designed to capture and report on communications services trends and issues from the perspective of individuals responsible for their... [view report]
Methodology InfoTech has been tracking the voice communications market since its inception in 1990. InfoTech’s InfoTrack for Enterprise Communications program provides in-depth, quarterly PBX, IP-PBX/Converged Systems, KTS/Hybrid and Centrex line and... [view report]
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