The latest telecom industry supply & demand market intelligence on services and equipment, featuring input from an exclusive enterprise research panel.
Results from our study on the Maintenance Services market produced insights and conclusions into how IT decision-makers perceive, purchase and utilize Maintenance Services for voice telecom systems/applications, and which services are required... [view report]
The September, 2007 Edition of The Maintenance Services Report Is Intended To Report Buyers' Interest In A Combined Voice And Data Maintenance Service; The Impact Of Service Satisfaction On Voice Systems/Solutions, Applications, Managed Services, And Professional Services Vendor Selection; And To Determine "The Next Big Thing" That Decision Makers Are Addressing".... [view report]
Voice Systems and Applications Maintenance Revenue Forecast Summary Year End 2005 Total PBX Maintenance Market Shares Year End 2005 Total KTS Maintenance Market... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks"-Maintenance, Managed Services & Professional Services Voice Maintenance... [view report]
The Annual Services Market Review Presents A High Level "Year In Review" And Summarizes The Trends And Issues And Key Research Findings In Each Of The Services Markets In 2006 Each Services section... [view report]
As The Voice Industry Migrates To IP, Maintenance Services Are Becoming An On-Site, Break-Fix Service While Remote Monitoring and Problem Resolution Is Migrating To A Managed Service Maintenance cost has... [view report]
During 2006, The InfoTrack for Enterprise Services – Professional Services Program Tackled Several Actionable Issues The most market-affecting issues presented in the Annual Report: Professional Service... [view report]
As The Voice Industry Migrates To IP, Maintenance Services Are Becoming An On-Site, Break-Fix Service While Remote Monitoring and Problem Resolution Is Migrating To A Managed Service Maintenance cost has... [view report]
Issue: Hardware And Software Warranty Entitlements And The Impact On Sales – International Markets With The Exception Of Europe And EMEA, International Voice System Decision Makers Do Not Believe That A Day... [view report]
Business Decision Makers Have An Interest In Managed Services And Hosted Voice Solutions With "Care-Abouts" That Vary Slightly, Segment/Region To Segment/Region Summary of Findings The Managed and... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice... [view report]
Maintenance Service Providers Are Facing Significant Challenges And Opportunities As TDM PBX and KTS/Hybrid maintenance contracts move closer to the end of life and end of manufacturer support, maintenance... [view report]
Large Business, 501 To 1,000+, Employees, Represented 49.1% Of Respondents, And 43% Of All Respondents Are Decision Makers Final Decision Maker... [view report]
The June, 2006 Edition of The Maintenance Services Report Is Intended To Report U.S. Buyers’ Buying Preferences, Service Provider Expectations, Satisfaction Levels And The Influence That Maintenance Services... [view report]
Voice System And Applications Maintenance Is An Important And Competitive Annuity Revenue Opportunity Which Requires An In-Depth View Of Current Practices Measured Against Customer Wants And Needs This report... [view report]
Voice System And Applications Maintenance Is An Important And Competitive Annuity Revenue Opportunity Which Requires An In-Depth View Of Current Practices Measured Against Customer Wants And Needs The... [view report]
Study Issue: Hardware And Software Warranty Length And Impact on Sales Situation Analysis Traditional voice communications system manufacturers continue to provide multiple buyer entitlements with hardware and... [view report]
Study Issue: Hardware And Software Warranty Length And Impact on Sales Situation Analysis Traditional voice communications system manufacturers continue to provide multiple buyer entitlements with hardware and... [view report]
Study Issue: Hardware And Software Warranty Length And Impact on Sales Situation Analysis Traditional voice communications system manufacturers continue to provide multiple buyer entitlements with hardware and... [view report]
Study Issue: Hardware And Software Warranty Length And Impact on Sales Situation Analysis Traditional voice communications system manufacturers continue to provide multiple buyer entitlements with hardware and... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice... [view report]
The June, 2006 Edition of The Maintenance Services Report Is Intended To Report U.S. Buyers’ Buying Preferences, Service Provider Expectations, Satisfaction Levels And The Influence That Maintenance Services... [view report]
Buyers Of Voice System Maintenance Services Have High Expectations Of Their Service Providers, Are Not Highly Satisfied And Many Have Changed Vendors – The Impact Is Felt By Vendors On Both Maintenance And... [view report]
Market Findings Preface Buyers Of Voice System Maintenance Services Have High Expectations Of Their Service Providers, Are Not Highly Satisfied And Many Have Changed Vendors – The Impact Is Felt By Vendors... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice... [view report]
U.S. Market Findings Preface Voice System And Applications Maintenance Is An Important And Competitive Annuity Revenue Opportunity Which Requires An In-Depth View Of Current Practices Measured Against Customer... [view report]
TDM PBX TDM PBX Maintenance Forecast Assumption: Assumes vendors will increase price as product moves closer to end of life IP-PBX Assumptions: Vendors will not follow Cisco's data maintenance model... [view report]
Market Trends and Issues Overview IP Telephony and Convergence are beginning to spawn broad changes in the maintenance market. Buyers are changing and vendors are re-positioning their offers and sales resources in order to maximize on the opportunity. The... [view report]
The InfoTrack for Enterprise Services Program InfoTrack for Enterprise Services program provides coverage of the Enterprise Maintenance, Managed and Professional Services markets. Focused on the voice and IP Telephony/converged services market space, there... [view report]
Services Market Dynamics Summary Although Maintenance, Professional and Managed Services are most often referred to as separate and distinct categories of services, they are all very much interconnected. The inter-relationships between the services are often... [view report]
Maintenance Services Market Summary The Voice/IP Telephony and convergence maintenance services market continues to experience dramatic change. IP Telephony and convergence have introduced discontinuity into the marketplace. This discontinuity includes a... [view report]
Managed Services Market Summary Data communications and IT architectures have evolved into a complex business support structure that supports improved business processes, productivity and competitiveness. As this evolution took place, businesses turned to... [view report]
Professional Services Market Dynamics Summary The adoption of IP Telephony and convergence has begun to promote change in the Professional Services market place. Professional Services were typically once the domain of VARs, Systems Integrators and... [view report]
The InfoTrack for Enterprise Services Program InfoTech’s tracking and reporting service program is called InfoTrack for Enterprise Services. Focused on the voice and IP Telephony/converged services market space, there are 3 Tracks in the InfoTrack for... [view report]
Market Dynamics Summary The voice/IP Telephony and convergence maintenance services market is in change. IP Telephony and convergence have introduced discontinuity into the marketplace. This discontinuity includes a broadening of traditional competitor... [view report]
End User Perspectives is an on-going feature of all of the Tracks in the InfoTrack for Enterprise Services Program. It is designed to capture and report on communications services trends and issues from the perspective of individuals responsible for their... [view report]
Methodology InfoTech has been tracking the voice communications market since its inception in 1990. InfoTech’s InfoTrack for Enterprise Communications program provides in-depth, quarterly PBX, IP-PBX/Converged Systems, KTS/Hybrid and Centrex line and... [view report]
