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InfoTrack for Enterprise Services (IES)

Tuesday, November 4, 2008     [Download/Print complete report - PDF]

IES Maintenance Services Report

Results from our study on the Maintenance Services market produced insights and conclusions into how IT decision-makers perceive, purchase and utilize Maintenance Services for voice telecom systems/applications, and which services are required... [view report]

Monday, November 3, 2008  

IES Maintenance Services Report- PowerPoint

PowerPoint results from our study on the Maintenance Services market.... [view report]

Friday, February 15, 2008     [Download/Print complete report - MS Excel]

Maintenance Services Market 2003-2012 –  1st Half 2007 U.S. Marketshare & Forecast Report

The IES Program Is Based on Primary Research Conducted With Decision Makers and... [view report]

Friday, September 14, 2007     [Download/Print complete report - PDF]

Maintenance Services Report: September, 2007

The September, 2007 Edition of The Maintenance Services Report Is Intended To Report Buyers' Interest In A Combined Voice And Data Maintenance Service; The Impact Of Service Satisfaction On Voice Systems/Solutions, Applications, Managed Services, And Professional Services Vendor Selection; And To Determine "The Next Big Thing" That Decision Makers Are Addressing".... [view report]

Thursday, February 1, 2007     [Download/Print complete report - MS Excel]

The Maintenance Services Market 2003 - 2011: Year End 2006 Marketshare & Forecast Report: Summary

Voice Systems and Applications Maintenance Revenue Forecast Summary Year End 2005 Total PBX Maintenance Market Shares Year End 2005 Total KTS Maintenance Market... [view report]

Maintenance Forecast

Voice Maintenance Services Forecast TDM PBX TDM PBX Maintenance Forecast IP-PBX IP-PBX... [view report]

PBX Marketshares

Year End 2002 2002 PBX & IP-PBX Maintenance 2003 PBX & IP-PBX Maintenance 2004 TDM PBX Maintenance 2004 IP-PBX Maintenance... [view report]

KTS Marketshares

2002 KTS/Hybrid Maintenance Revenues - 2002 Contract Maintenance T&M Maintenance 2003 KTS/Hybrid Maintenance 2003 KTS MTC Revenues 2003 Contract Maintenance 2003... [view report]

Monday, January 15, 2007     [Download/Print complete report - PDF]

Annual Services Report-2006: Overview

The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks"-Maintenance, Managed Services & Professional Services Voice Maintenance... [view report]

Annual Services Report-2006: Annual Report Objectives And Methodology

The Annual Services Market Review Presents A High Level "Year In Review" And Summarizes The Trends And Issues And Key Research Findings In Each Of The Services Markets In 2006 Each Services section... [view report]

Annual Services Report-2006: EXECUTIVE SUMMARY

As The Voice Industry Migrates To IP, Maintenance Services Are Becoming An On-Site, Break-Fix Service While Remote Monitoring and Problem Resolution Is Migrating To A Managed Service Maintenance cost has... [view report]

Annual Services Report-2006: Professional Services: U.S. Professional Services Market

During 2006, The InfoTrack for Enterprise Services – Professional Services Program Tackled Several Actionable Issues The most market-affecting issues presented in the Annual Report: Professional Service... [view report]

Annual Services Report-2006: Maintenance Services: U.S. Market Maintenance Services

As The Voice Industry Migrates To IP, Maintenance Services Are Becoming An On-Site, Break-Fix Service While Remote Monitoring and Problem Resolution Is Migrating To A Managed Service Maintenance cost has... [view report]

Annual Services Report-2006: Maintenance Services: International Markets Maintenance Services

Issue: Hardware And Software Warranty Entitlements And The Impact On Sales – International Markets With The Exception Of Europe And EMEA, International Voice System Decision Makers Do Not Believe That A Day... [view report]

Annual Services Report-2006: Managed Services: Global Managed Services Market

Business Decision Makers Have An Interest In Managed Services And Hosted Voice Solutions With "Care-Abouts" That Vary Slightly, Segment/Region To Segment/Region Summary of Findings The Managed and... [view report]

Sunday, December 31, 2006     [Download/Print complete report - PDF]

Maintenance Services Track: The InfoTrack for Enterprise Services Program: Overview

The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice... [view report]

Maintenance Services Track: 1H 2006 U.S. Results & U.S. Market Forecasts

Maintenance Service Providers Are Facing Significant Challenges And Opportunities As TDM PBX and KTS/Hybrid maintenance contracts move closer to the end of life and end of manufacturer support, maintenance... [view report]

Maintenance Services Track: Addendum: Survey Participant Segmentation

Large Business, 501 To 1,000+, Employees, Represented 49.1% Of Respondents, And 43% Of All Respondents Are Decision Makers Final Decision Maker... [view report]

Maintenance Services Track: Report Objectives and Methodology

The June, 2006 Edition of The Maintenance Services Report Is Intended To Report U.S. Buyers’ Buying Preferences, Service Provider Expectations, Satisfaction Levels And The Influence That Maintenance Services... [view report]

Maintenance Services Track: Executive Summary

Voice System And Applications Maintenance Is An Important And Competitive Annuity Revenue Opportunity Which Requires An In-Depth View Of Current Practices Measured Against Customer Wants And Needs This report... [view report]

Maintenance Services Track: The International Market For Maintenance Services

Voice System And Applications Maintenance Is An Important And Competitive Annuity Revenue Opportunity Which Requires An In-Depth View Of Current Practices Measured Against Customer Wants And Needs The... [view report]

Maintenance Services Track: International Markets: Europe – Only And EMEA Markets

Study Issue: Hardware And Software Warranty Length And Impact on Sales Situation Analysis Traditional voice communications system manufacturers continue to provide multiple buyer entitlements with hardware and... [view report]

Maintenance Services Track: International Markets: APAC Markets

Study Issue: Hardware And Software Warranty Length And Impact on Sales Situation Analysis Traditional voice communications system manufacturers continue to provide multiple buyer entitlements with hardware and... [view report]

Maintenance Services Track: International Markets: CALA Markets

Study Issue: Hardware And Software Warranty Length And Impact on Sales Situation Analysis Traditional voice communications system manufacturers continue to provide multiple buyer entitlements with hardware and... [view report]

Maintenance Services Track: International Markets: Canada Market

Study Issue: Hardware And Software Warranty Length And Impact on Sales Situation Analysis Traditional voice communications system manufacturers continue to provide multiple buyer entitlements with hardware and... [view report]

Thursday, June 15, 2006     [Download/Print complete report - PDF]

Maintenance Services Track: Overview

The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice... [view report]

Maintenance Services Track: Report Objectives And Methodology

The June, 2006 Edition of The Maintenance Services Report Is Intended To Report U.S. Buyers’ Buying Preferences, Service Provider Expectations, Satisfaction Levels And The Influence That Maintenance Services... [view report]

Maintenance Services Track: EXECUTIVE SUMMARY

Buyers Of Voice System Maintenance Services Have High Expectations Of Their Service Providers, Are Not Highly Satisfied And Many Have Changed Vendors – The Impact Is Felt By Vendors On Both Maintenance And... [view report]

Maintenance Services Track: The U.S. Market For Maintenance Services

Market Findings Preface Buyers Of Voice System Maintenance Services Have High Expectations Of Their Service Providers, Are Not Highly Satisfied And Many Have Changed Vendors – The Impact Is Felt By Vendors... [view report]

Maintenance Services Track: Market Forecasts

To Be provided by... [view report]

Maintenance Services Track: Addendum: Survey Participant Segmentation

Large Business, 501 To 1,000 Employees, Represented 55% Of Respondents... [view report]

Thursday, June 1, 2006     [Download/Print complete report - PDF]

Annual Services Report - 2005: Overview

The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice... [view report]

Monday, May 1, 2006     [Download/Print complete report - MS Excel]

Maintenance Services Track: The U.S. Market For Maintenance Services

U.S. Market Findings Preface Voice System And Applications Maintenance Is An Important And Competitive Annuity Revenue Opportunity Which Requires An In-Depth View Of Current Practices Measured Against Customer... [view report]

The Maintenance Services Market: 2003 - 2011: Summary

Voice Systems and Applications Maintenance Revenue Forecast... [view report]

The Maintenance Services Market: 2003 - 2011: Voice Maintenance Services Forecast

TDM PBX TDM PBX Maintenance Forecast Assumption: Assumes vendors will increase price as product moves closer to end of life IP-PBX Assumptions: Vendors will not follow Cisco's data maintenance model... [view report]

The Maintenance Services Market: 2003 - 2011: PBX Marketshares

Year End 2002 2003 PBX & IP-PBX Maintenance 2004 TDM PBX Maintenance... [view report]

The Maintenance Services Market: 2003 - 2011: KTS Marketshares

2002 KTS/Hybrid Maintenance Revenues - 2002... [view report]

Sunday, May 1, 2005  

Maintenance Services Market Analysis January 2005: Maintenance Services Market Trends And Issues

Market Trends and Issues Overview IP Telephony and Convergence are beginning to spawn broad changes in the maintenance market. Buyers are changing and vendors are re-positioning their offers and sales resources in order to maximize on the opportunity. The... [view report]

Enterprise Services Annual Market Review 2004: Introduction And Methodology

The InfoTrack for Enterprise Services Program InfoTrack for Enterprise Services program provides coverage of the Enterprise Maintenance, Managed and Professional Services markets. Focused on the voice and IP Telephony/converged services market space, there... [view report]

Enterprise Services Annual Market Review 2004: Services Market Overview

Services Market Dynamics Summary Although Maintenance, Professional and Managed Services are most often referred to as separate and distinct categories of services, they are all very much interconnected. The inter-relationships between the services are often... [view report]

Enterprise Services Annual Market Review 2004: Maintenance Services Market Overview

Maintenance Services Market Summary The Voice/IP Telephony and convergence maintenance services market continues to experience dramatic change. IP Telephony and convergence have introduced discontinuity into the marketplace. This discontinuity includes a... [view report]

Enterprise Services Annual Market Review 2004: Managed Services Market Overview

Managed Services Market Summary Data communications and IT architectures have evolved into a complex business support structure that supports improved business processes, productivity and competitiveness. As this evolution took place, businesses turned to... [view report]

Enterprise Services Annual Market Review 2004: Professional Services Market Overview

Professional Services Market Dynamics Summary The adoption of IP Telephony and convergence has begun to promote change in the Professional Services market place. Professional Services were typically once the domain of VARs, Systems Integrators and... [view report]

Saturday, January 1, 2005     [Download/Print complete report - PDF]

Maintenance Services Market Analysis January 2005: Introduction And Methodology

The InfoTrack for Enterprise Services Program InfoTech’s tracking and reporting service program is called InfoTrack for Enterprise Services. Focused on the voice and IP Telephony/converged services market space, there are 3 Tracks in the InfoTrack for... [view report]

Maintenance Services Market Analysis January 2005: Maintenance Market Overview

Market Dynamics Summary The voice/IP Telephony and convergence maintenance services market is in change. IP Telephony and convergence have introduced discontinuity into the marketplace. This discontinuity includes a broadening of traditional competitor... [view report]

Maintenance Services Market Analysis January 2005: End User Perspectives

End User Perspectives is an on-going feature of all of the Tracks in the InfoTrack for Enterprise Services Program. It is designed to capture and report on communications services trends and issues from the perspective of individuals responsible for their... [view report]

Maintenance Services Market Analysis: Company Profiles

Company Profiles and Offers The Maintenance Services Track report includes an addendum of profiles of the offers of 20 major service... [view report]

Maintenance Services Market Analysis January 2005: Maintenance Market Share Report

Methodology InfoTech has been tracking the voice communications market since its inception in 1990. InfoTech’s InfoTrack for Enterprise Communications program provides in-depth, quarterly PBX, IP-PBX/Converged Systems, KTS/Hybrid and Centrex line and... [view report]

 

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