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Press Releases

Wednesday, December 23, 2009

T3i Group Reports 1H09 IVR Market Downturn Almost as Severe as Contact Center Decline

Parsippany, NJ, December 23, 2009 -- According to T3i Group’s latest research, the global interactive voice response (IVR) market, which includes speech recognition, declined by 27% in 1H09 compared with 1H08. T3i Group’s previous report on 1H09... [read more]

Thursday, December 3, 2009

T3i Group Predicts 1H09 Global Contact Center Shipment Decreases

Parsippany, N.J., December 3, 2009 – T3i Group's latest research on CPE-based contact center agent shipments proves its prediction of “deeper declines for 2009 than would result from the current recession alone” came true in 1H09. Globally... [read more]

Monday, November 16, 2009

T3i Group Report Attributes Double-Digit Global Messaging Shipment Decline to Economic Downturn

Parsippany, N.J., November 16, 2009 - T3i Group’s latest “InfoTrack for Converged Applications (ICA)” research on voice and unified messaging (UM) found global mailbox shipments decreased by more than 4 million during the first six months of... [read more]

Thursday, November 5, 2009

Jim Flinton Named CEO of T3i Group LLC

Parsippany, N.J., November 5, 2009 – Telecommunications market-research, information and database firm T3i Group LLC today announced the appointment of long-time industry executive Jim Flinton as Chief Executive Officer.   In his new role, Mr... [read more]

Thursday, September 17, 2009

T3i Group Predicts Five-Year Global Revenue Growth For Managed/Hosted Services

Parsippany, NJ, September 17, 2009 – According to recent research conducted by T3i Group, during the next five years, all seven umbrella managed/hosted telecommunications service groups are expected to generate positive year-over-year growth, led by... [read more]

Thursday, September 10, 2009

T3i Group Report Says Service Providers Can Benefit From WEM Information Gap

Parsippany, N.J., September 10, 2009 – According to recent research conducted by T3i Group LLC, a golden opportunity exists for service providers that include wireless equipment/expense management (WEM) services in their offerings. The growing cost and... [read more]

Wednesday, August 19, 2009

T3i Group Credits Quick ROI, Broadband Penetration and the Economy for Increasing Demand in Hosted Telephony and Related Applications

Parsippany, N.J., August 19, 2009 –According to T3i Group’s most recent survey of almost 300 U.S. and international Enterprise and SMB (Small/Medium Business) decision-makers, the near-term market for hosted Internet Protocol telephony (IPT) and... [read more]

Friday, July 17, 2009

T3i Group Golf Tourney Sponsorship Helps Raise Children’s Health Awareness

Parsippany, NJ, July 17, 2009 – Even in today’s current economic environment, it still is possible to do well by doing good. On July 13, telecom market-research firm T3i Group LLC helped Healing the Children Midatlantic Inc., top $23,000 in... [read more]

Tuesday, July 14, 2009

T3i Group Predicts Healthy Growth In IVR Market Driven By New Applications, Technology

Parsippany, NJ, July 14, 2009 -- According to T3i Group’s latest research, the global interactive voice response (IVR) market, which includes speech recognition, will grow to $514 million by 2013, up from an estimated $431 million this year, due in part... [read more]

Monday, June 29, 2009

T3i Group Report Says U.S. Small Businesses Continue To Be Important IP Telephony Sales Targets

Parsippany, NJ, June 29, 2009 – Despite the economic downturn, the just-released T3i Group “InfoTrack for Enterprise Communications 1Q09 Report for North America” shows U.S.-based small businesses (those that use between two and 100... [read more]

Thursday, June 25, 2009

T3i Group Study Says Vendor/Service Provider Strategies Drive FMC Adoption in Slow Economic Environment

Parsippany, NJ,  June 25, 2009 -- T3i Group's newest InfoTrack for Enterprise Services (IES) report, "The State of Fixed Mobile Convergence (FMC) in the Workplace," found that more than half of T3i Group's international enterprise and small and... [read more]

Thursday, June 18, 2009

T3i Group Report Says 2008 Growth in Global Contact Centers Increases Probability of 2009 Shipment Declines

Parsippany, NJ, June 18, 2009 -- T3i Group's latest research on contact center shipments shows 2008's growth in global agents, though slight at 1.6%, was due in part to customers accelerating purchases in anticipation of budget cuts. In addition, Canada's 17%... [read more]

Wednesday, May 13, 2009

T3i Group Reports Double-Digit Global Messaging Shipment Growth Despite Economic Downturn

Parsippany, NJ, May 13, 2009 - T3i Group’s latest InfoTrack for Converged Applications research on voice and unified messaging (UM) found that global mailbox shipments increased by almost 3 million, a robust 17%, in 2008. Manufacturer revenue, however... [read more]

Monday, May 11, 2009

T3i Group Study Finds Enterprises Increase UC App Spending Once Savings Are Realized

Parsippany, NJ, May 11, 2009 - According to a T3i Group primary research study of nearly 300 business decision-makers, 47% expect to spend less on Unified Communications (UC) applications in 2009 than they did in 2008; only 27% plan to spend more this year... [read more]

Wednesday, April 15, 2009

T3i Group Report Says Global Economy Affected Most 2008 Business Telephony Shipments, But CALA Showed New Growth

Parsippany, N.J., April 15, 2009 -- According to new research from T3i Group LLC, 2008 global line shipments were down 6 percent compared with 2007, and the price per line also decreased significantly, both as a result of the worldwide economic downturn... [read more]

Thursday, March 26, 2009

T3i Group Develops First Unified Communications Client Comparison Tool

Parsippany, N.J., March 26, 2009 -- T3i Group has expanded its portfolio of online product-comparison databases with the UC3 Database, the first tool that provides in-depth, side-by-side analysis of unified communications (UC) clients sold by major UC... [read more]

Wednesday, March 25, 2009

T3i Group Report Says 2008 North American IP Shipments, Revenues Fell; Top Five Players Create Recession Strategies

Parsippany, N.J., March 25, 2009 - New research from T3i Group LLC confirms all sectors of the telecommunications manufacturing industry have been affected negatively by the global economic situation. However, the major North American networking suppliers ... [read more]

Monday, February 23, 2009

T3i Group Introduces Unique Unified Communications Collaboration Comparison Tool

Parsippany, N.J., February 23, 2009 -- According to T3i Group LLC, its new “Collaboration Tactics” database can help businesses properly deploy collaboration services and products in order to increase productivity and efficiency, lower overall... [read more]

Wednesday, February 18, 2009

T3i Group Report Says First-Half 2008 Global Contact Center Agent Shipment Growth Picked Up Speed

Parsippany, N.J., February 18, 2009 – New contact-center research from T3i Group LLC shows global shipments of ACD agent positions during the first six months of 2008 totaled 1.5 million, compared with 1.4 million during the first half of  2007 for... [read more]

Wednesday, February 11, 2009

T3i Group Says Five Players Dominated 3Q08 Global IPT Line Market Share Scene

Parsippany, N.J., February 11, 2009 -- According to recent research conducted by T3i Group LLC regarding third-quarter 2008 Internet Protocol telephony (IPT) market share on a worldwide basis, five well-known manufacturers dominated the scene: Cisco, Siemens... [read more]

Thursday, February 5, 2009

T3i Group Study Finds that U.S. Businesses Expect to Implement Microsoft OCS at approximately one-third of Enterprise and SMB Sites within Five Years

Parsippany, NJ, February 5, 2009 - According to a recent T3i Group primary research study, U.S. enterprises, defined as businesses with more than 500 employees, intend to implement Microsoft’s Office Communications Server (OCS) 2007 at 30% of their... [read more]

Wednesday, February 4, 2009

T3i Group Credits Effective Competition, SaaS Hype, Economic Concerns For Expanding Hosted IPT Adoption

Parsippany, N.J.,  February 4, 2009 – A recently released T3i Group report on the U.S. Hosted Internet Protocol telephony (IPT) market found demand is increasing for off-premises voice and connectivity service solutions. With Voice over IP (VoIP)... [read more]

Wednesday, January 7, 2009

T3i Group Sees Enterprise Interest in Unified Communications Moving from Ownership of Systems and Support to Managed and Hosted Services Models

Parsippany, NJ, January 7, 2008 – A recent T3i Group survey of enterprise decision-makers from U.S. and international companies found that demand for managed services supporting unified communications will grow in parallel with the development of... [read more]

Monday, January 5, 2009

T3i Group Finds Unprecedented Shifts in Global Messaging Trends as US Matures and Shipments Grow Faster than Revenues

Parsippany, NJ, January 5, 2009 — According to a new T3i Group research report, global manufacturer revenues from enterprise unified messaging (UM) and voicemail systems reached $604M for the first half of 2008, which was 17% above the same period a... [read more]

Monday, December 22, 2008

NEC Unified Named 2007 Overall Telephony U.S. Market Share Leader for SMB Line Shipments

T3i Group Finds NEC Leads U.S. SMB Shipments over Avaya, Cisco, Mitel and Nortel IRVING, Texas--(BUSINESS WIRE)--NEC Unified Solutions, Inc. (NEC), a leader in enterprise business communications, today announced that T3i Group has named NEC the 2007 SMB U.S... [read more]

Monday, December 22, 2008

T3i Group Sees Third Quarter Drop in US Enterprise Telephony System Revenues despite Growth in IP Telephony and Unified Communications

Parsippany, NJ, December 22, 2008 — According to a new T3i Group research report, the US enterprise communications system market declined 7% in the third quarter to $1.01B compared with the same period a year ago. Although 3Q revenues grew 8% over 2Q... [read more]

Thursday, December 11, 2008

T3i Group Says Telephony Systems Introduced in 2008 Again Emphasize the Small Business Market

Parsippany, NJ December 11, 2008 - According to TelecomTactics, the T3i Group division that maintains the online comparative database of telephony and related applications systems used throughout the telecommunications industry, two-thirds of telephony system... [read more]

Wednesday, December 10, 2008

T3i Group Says Demand for Maintenance Service Providers Will Increase as Corporations Adopt an Ever Growing Array of Unified Communications Technologies

Parsippany, NJ, December 10, 2008 – A recent T3i Group survey of enterprise decision-makers found that the use and scope of telephony system maintenance contracts are growing. Facing large software-based technology investments with new integration... [read more]

Monday, November 24, 2008

T3i Group Finds Global Enterprise Telephony Market Shifting, as Local Providers Gain Channels and Share

Parsippany, NJ  November 24, 2008  - According to a T3i Group research report, global enterprise telephony system revenues increased 1% in the second quarter of this year, but were down 9% from the same period a year ago, to $3.8 billion. Despite... [read more]

Monday, October 20, 2008

T3i Group Study Finds Enterprises Cutting Spending on Unified Communications in 2008, but Expanding Future Plans

Parsippany, NJ  October 20, 2008  - According to a recent T3i Group primary research study of enterprise market demand for Unified Communications, 65% of enterprises in the U.S. are implementing, trialing or planning to implement Unified... [read more]

Friday, October 10, 2008

T3i Group says escalating use of unified communications technology has increased the need for professional services

Parsippany, NJ October 10, 2008 – IT departments will grow their use of outside partners for unified communications (UC) technology planning over the next two years, and these client engagements are direct avenues to growth for providers of professional... [read more]

Wednesday, September 17, 2008

T3i Group Says Use of Unified Communications Technologies Will Boost Demand for Professional Services

Parsippany, NJ September 17, 2008 – As individuals increasingly demand unified communications applications in the workplace, the market for professional services across all business size segments will increase. This employee-driven proliferation of... [read more]

Wednesday, September 17, 2008

T3i Group Says Use of Unified Communications Technologies Will Boost Demand for Professional Services

Parsippany, NJ, September 17, 2008 -- As individuals increasingly demand unified communications applications in the workplace, the market for professional services across all business size segments will increase. This employee-driven proliferation of unified... [read more]

Wednesday, September 3, 2008

U.S. Contact Center Market Share Continues To Decline; Other Regions Boom

Parsippany, NJ,  September 3, 2008 -- According to the T3i Group LLC's latest "InfoTrack for Converged Applications" (ICA) research report on the global contact center market, shipments of premises-based agent positions in the U.S. declined... [read more]

Wednesday, August 20, 2008

Donald Stuart To Join T3i Group LLC

Parsippany, N.J., August 20, 2008 -- T3i Group LLC announced today that Donald Stuart will join the firm’s InfoTech division as Market Research Specialist. Stuart previously was a Research Director at Gartner, Inc., where he focused on network services... [read more]

Monday, August 11, 2008

SMBs Cut Unified Communications Spend This Year, But Expand Future Plans

Parsippany, N.J.  Aug. 11, 2008 -- According to a recent InfoTech primary research study of the Small and Medium Business (SMB) market demand for Unified Communications (UC), about 70 percent of U.S. SMBs are implementing, trialing or planning to... [read more]

Tuesday, August 5, 2008

T3i Group LLC Acquires Telecom Intelligence Group Division of Access Intelligence LLC

PARSIPPANY, N.J., Aug, 5, 2008 -- T3i Group LLC, an investor-backed company formed by financier Richard Dorfman, announced today that it has acquired the Telecom Intelligence Group (TIG) division of Access Intelligence. The acquisition closed on Aug. 1, 2008... [read more]

Tuesday, July 8, 2008

InfoTech: AsiaPac Led 2007 Global Messaging Mailbox Growth, Sales

Parsippany, N.J. July 8, 2008 According to the latest Telecom Intelligence Group “InfoTrack for Converged Applications” (ICA) report on messaging, the 2007 global voice mail/unified messaging mailbox market grew 6.5 percent year over year, led by... [read more]

Friday, February 1, 2008

Global 1H07 Voice/Unified Messaging Unit Sales Up 7.3%

Parsippany, NJ, February 1, 2008 -- According to the latest “InfoTrack for Converged Applications” market-research report from The Telecom Intelligence Group, during the first half of 2007, global messaging market growth was up 7.3 percent (in... [read more]

Tuesday, January 15, 2008

Enterprises Embrace Converged Apps, Revenues Continue Ramp-Up

Parsippany, NJ January 15, 2008 According to the latest Telecom Intelligence Group report, “2007 Enterprise Converged Applications Market Analysis and Forecast,” which is part of the InfoTrack for Unified Communications program, enterprise belief... [read more]

Friday, January 4, 2008

With Smartphone Use Surging, Enterprises Must Consider, Test, Secure New Apps

PRWEB Parsippany, NJ January 4, 2008 According to the latest Telecom Intelligence Group "InfoTrack for Enterprise Mobility" report, as smartphones become more advanced and network speeds become faster, the promise of full, portable mobility finally... [read more]

Friday, December 14, 2007

Will Microsoft Convert RIM Enterprise Smartphone, Datacard Users?

Parsippany, NJ December 14, 2007 Even though smartphone penetration at the enterprise level hasn’t topped 10 percent yet, a recent poll of enterprise wireless subscribers found 84 percent of respondents saying they use a smartphone, with BlackBerry the... [read more]

Friday, December 7, 2007

Convergence, Open Environments Push Professional Services Take-Up

Parsippany, NJ December 7, 2007 According to the just released “InfoTrack for Enterprise Services –Professional Services Report, November 2007,” convergence and IP telephony (IPT), wireless, Internet, video, instant messaging (IM)... [read more]

Wednesday, December 5, 2007

CALA Brightest Spot in Otherwise Flat Market for Contact Centers (1H07)

Parsippany, NJ December 4, 2007 – According to a new report from The Telecom Intelligence Group “InfoTrack for Converged Applications – First Half 2007 Global Contact Center Report,” growth in contact center shipments for the CALA... [read more]

Friday, November 30, 2007

Why Google’s ‘Android’ Is More About Advertising And Less About Business

  Parsippany, NJ, November 26, 2007 – According to an exclusive special report now available from TelecomWeb, Google’s recently announced “Android” is “just another mobile Linux,” rather than any real technical... [read more]

Wednesday, November 7, 2007

Managed Services Go Competitive, Continue To Target Large Enterprises, SMBs

Parsippany, NJ (PR WEB) November 7, 2007 – According to new research from The Telecom Intelligence Group's "InfoTrack for Enterprise Services (IES)," large systems integrators and managed-service providers are beginning to move below the first... [read more]

Wednesday, October 10, 2007

Convergence Will Drive Enterprise Professional Services Through 2012

Parsippany, NJ (PR WEB) October 9, 2007 – At a high level, the overall market for enterprise professional services is strong, and extraordinary opportunities are emerging in convergence professional services. According to a recently released forecast... [read more]

Thursday, September 20, 2007

VoIP Maintenance Service Customer Satisfaction A Critical Success Factor

Parsippany, NJ (PR WEB) September 19, 2007 – The latest “InfoTrack for Maintenance Services Report” examines the impact of maintenance service and support on VoIP solutions and vendor selections in current and software model fashions... [read more]

Wednesday, August 29, 2007

Current Satisfaction With Managed Services Will Push More Global Uptake

PR WEB  Parsippany, NJ  August 30, 2007  According to the just released “InfoTrack for Enterprise Services – Managed Services Track, August 2007” report, most global subscribers to managed services are “very... [read more]

Wednesday, August 29, 2007

2006 Global Voice/Unified Messaging Manufacturer Revenues Surpass $910M

Parsippany, NJ   PRWEB   August 30, 2007    According to just-released “InfoTrack for Converged Applications” reports detailing 2006 global and North American messaging sales and market shares, the markets for voice... [read more]

 

 

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