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Press Release:
T3i Group Reports 1H09 IVR Market Downturn Almost as Severe as Contact Center Decline
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According to T3i Group’s latest research, the global interactive voice response (IVR) market, which includes speech recognition, declined by 27% in 1H09 compared with 1H08. T3i Group’s previous report on 1H09 contact center agent shipments measured a decline of 30% for the same period.More
Business Browser Users Chase After The (Fire)Fox
Enterprise users are abandoning Microsoft’s Internet Explorer (IE) browser at what’s apparently a far faster rate than the Internet community as a whole, defecting primarily to the open-source Firefox, according to a TelecomWeb Web-based survey. Many overall market estimates have put the erosion of IE’s market share, until now in the high 90th percentile, at about 20 percent. That... [read more]
TARIFICA AlertFull Story Jamaica – Giveaways spike Digicel’s 30-day Facebook usage
Digicel Jamaica has been engaging Facebook fans through constant interactions and giveaways on the company’s Fan Page, resulting in what it calls “record growth” of more than 18,000 users to date from 6th January 2010. Users have...
TelecomTactics InsiderFull Story Business Communications– Employee Mobility a Top Priority
Employee mobility continues to be a top priority for businesses. And, manufacturers that develop and market business telephony systems and applications are listening. Throughout 2009, leading telephony system manufacturers introduced mobility solutions...
TelecomWeb broadband Full Story Barcelona’s LTE Product/Services Love-In
A large chunk of the world’s wireless industry is gathering in Barcelona, Spain, this week for the annual ritual of the Mobile World Congress. Based on the flow of information emanating from the show, it might be more apt to call it the Wireless...
TelecomWeb policyFull Story Wireless Industry Teams With Gates Foundation To Bank The Unbanked
Besides myriad new products and services, last week’s Mobile World Congress in Barcelona heralded a new program, sponsored by the GSM Association and the Bill & Melinda Gates Foundation, aimed at expanding the availability of financial services to...
TelecomWeb wireless Full Story Newest Wireless Green Initiative Targets Chargers
The days of dealing with that tangled box of one-device/one-charger spaghetti may be coming to a close, making life easier for businesses and individuals alike. In Barcelona this week, the GSM Association said it will team with 17 global wireless carriers...